Behind the Scenes of Tonic POS Support with Jon Bauder

In this Talk Tonic Backstage episode, we sit down with Jon Bauder, Director of POS Support at Tonic. With decades of experience in restaurant technology, Jon has seen it all—from the early days of POS to today’s fast-moving support landscape.

He shares the lessons learned along the way, including the importance of staying calm under pressure, narrowing problems down to the root cause, and always keeping clients at the center. Jon also explains how Tonic ensures restaurants get fast, effective solutions when issues arise, and why teamwork is the key to handling even the toughest support cases.

This episode offers an inside look at how Tonic’s core values, expertise, empathy, and a commitment to care, shape the way our support team operates every day.

Looking for a POS partner that takes support as seriously as you take your business? Learn more about Tonic POS and how our team can support your success.