Tonic POS Customer Support Philosophy with James Couey | Talk Tonic Backstage

Meet James Couey, VP of Customer Support at Tonic POS. In this Talk Tonic backstage episode, James walks us through his journey from the back of the house to the front lines of hospitality tech. With over 20 years in restaurants, including time as an executive chef and private chef for Larry King, James understands firsthand how much service matters.

He shares how empathy drives his leadership style, how his team empowers operators, and what it means to support restaurants when they need it most. If you want a behind-the-scenes look at how Tonic builds real support for real restaurants, this is the episode to watch.

Watch the full Talk Tonic Backstage interview to gain valuable insights from James’ experience and see how Tonic fosters meaningful, people-first service that makes a lasting impact.