Building Relationships in Restaurant Tech: A Talk Tonic Conversation with CBS NorthStar
In this engaging episode of Talk Tonic, Rick, VP of Partner Success at Tonic POS, sits down with Allie Haskell and Jeremy Julian from CBS NorthStar at RetailNOW 2024. They discuss the importance of building relationships, driving customer success, and collaborating within the restaurant technology industry.
Allie and Jeremy share their insights on the value of networking and the unique sense of community within the RSPA. They emphasize how collaboration and knowledge sharing can benefit everyone, even those who might be considered competitors.
The conversation also dives into the evolving landscape of restaurant technology, including the rise of robotics, changing customer expectations, and the impact of COVID-19. They discuss how restaurants are adapting to these challenges and embracing new technologies to enhance the guest experience and streamline operations.
Throughout the discussion, Allie and Jeremy highlight the importance of customer success and building strong relationships with clients and partners. They share their strategies for staying proactive, understanding customer needs, and providing exceptional support.
Key Takeaways:
- The power of building relationships and networking in the restaurant technology industry.
- The importance of customer success and proactive support in ensuring client satisfaction.
- How collaboration and knowledge sharing can benefit the entire industry.
- The evolving landscape of restaurant technology and the need for continuous adaptation and innovation.
Watch the full Talk Tonic interview to gain valuable insights from CBS NorthStar’s leadership team and discover how building strong relationships can drive success in the restaurant technology space.
Visit CBS NorthStar’s website to learn more about their services and solutions: cbsnorthstar.com.
Interested in partnering with Tonic POS? Learn more about our Partner Program and how we can help you grow your business.
