by Gwyn Johnson | Apr 13, 2026 | Blog
If you’ve ever ordered an Animal Style burger at In-N-Out, a Pink Drink at Starbucks, or a Chick-fil-A hack you saw on social media, you’ve already experienced the secret menu effect. Secret Menus : Popularity Demands Most secret menu items aren’t created by brands....
by Gwyn Johnson | Mar 10, 2026 | Blog
Rising labor costs, tighter margins, and increased regulatory scrutiny mean that how restaurants handle tips, service charges, and employee pay is no longer just an operational choice. It is a compliance decision with real financial consequences. Layer on...
by Gwyn Johnson | Feb 18, 2026 | Blog
Allergens are not a rare request anymore. Gluten, wheat, shellfish, and dairy (to name a few) come up every day. Vegan and vegetarian requests are also common and can overlap with allergy needs. The difference between a safe experience and an incident is often not the...
by Ali Farrar | Oct 29, 2025 | Blog
Credit-card fees are climbing, margins are thin, and every penny counts in food service. Dual pricing—posting one “card price” that includes processing costs and a slightly lower “cash price” is gaining momentum as a practical way for restaurants to protect...
by Ali Farrar | Oct 14, 2025 | Blog
Technology moves fast, and the payments world is no exception. PAX Technology has announced the End-of-Life (EOL) for several of its products in North America, meaning these devices will no longer receive new software updates or enhancements. While that can sound...
by Ali Farrar | Sep 11, 2025 | Blog
For many restaurant operators, POS menu setup is the part of onboarding that feels like a slow drip. Item by item, modifier by modifier, until hours turn into days. But what if that entire process could be compressed into minutes? That is exactly what Tonic’s Bulk...
