The Fee That Is Quietly Eating Your Margin

The Fee That Is Quietly Eating Your Margin

Card processing fees are the third largest operating cost for most restaurants, sitting behind only labor and rent. A cash discount program is one of the most practical ways to change that, and more restaurants are taking notice. Why Processing Fees Deserve More...
Ordering Off the Menu

Ordering Off the Menu

If you’ve ever ordered an Animal Style burger at In-N-Out, a Pink Drink at Starbucks, or a Chick-fil-A hack you saw on social media, you’ve already experienced the secret menu effect. Secret Menus : Popularity Demands Most secret menu items aren’t created by brands....
Allergen Training That Protects Guests and Builds Trust

Allergen Training That Protects Guests and Builds Trust

Allergens are not a rare request anymore. Gluten, wheat, shellfish, and dairy (to name a few) come up every day. Vegan and vegetarian requests are also common and can overlap with allergy needs. The difference between a safe experience and an incident is often not the...