Ordering Off the Menu

Ordering Off the Menu

If you’ve ever ordered an Animal Style burger at In-N-Out, a Pink Drink at Starbucks, or a Chick-fil-A hack you saw on social media, you’ve already experienced the secret menu effect. Secret Menus : Popularity Demands Most secret menu items aren’t created by brands....
Allergen Training That Protects Guests and Builds Trust

Allergen Training That Protects Guests and Builds Trust

Allergens are not a rare request anymore. Gluten, wheat, shellfish, and dairy (to name a few) come up every day. Vegan and vegetarian requests are also common and can overlap with allergy needs. The difference between a safe experience and an incident is often not the...
Preparing for a Pennyless Checkout: A Restaurant Guide

Preparing for a Pennyless Checkout: A Restaurant Guide

The United States Mint will strike its final batch of one-cent blanks this year, and circulation of new pennies is expected to end early in 2026. Once the supply in cash drawers begins to dry up, restaurants that still handle coins every day will need a clear plan....